Orders & Shipping
Currently, we ship within Australia, United States of America, United Kingdom, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and various countries within the European Union. Orders are expected to reach customers 3-7 business days after confirmation.
Please note, shipping times are based on the time from collection and are intended to be indicative only. Cettire cannot bear responsibility for circumstances beyond its control such as delays in clearing customs, payment approval and other such matters.
Please be advised, we are unable to deliver to PO BOX addresses of any kind as the couriers we use require a signature to confirm delivery.
If you refuse a shipment from Cettire or do not take necessary steps to retrieve your shipment after we have attempted delivery at your nominated shipping address you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Cettire. This amount will be deducted from your merchandise refund.
Orders are shipped via our preferred express couriers; DHL, Fedex and Startrack Express.
After placing an order, you will receive an e-mail acknowledgement. Following that, you will receive another email with the tracking number associated with your parcel. If you are registered with us, you can check the status by signing in and selecting your order under “Order History”. Alternatively, you can insert the tracking number supplied into DHL’s website. You will also receive regular e-mail updates on the delivery status of your order, even if you do not have an account with us. Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.
- All returned items must be new, unused and with all original designer garment tags attached.
- Shoes must be returned in their original boxes.
- Lingerie and Hosiery must be returned in its unopened packages.
- Skincare and cosmetics must be unopened with an unbroken seal and in its original packaging.
- Products marked as final sale cannot be returned or exchanged.
If you have any further questions, please contact our customer care team at firstname.lastname@example.org
Once we receive the item, we will refund you to your original payment method. Please note that refunds may take up to 10 working days to process due to varying processing times between payment providers.
We do not currently offer exchanges. If you like to exchange an item you will need to return the original item, receive a refund and then place a new order.
Duties and Taxes
Duties and taxes are included in your order and you will not be required to make any additional payments to the courier upon importation(with a few countries as exceptions, see below). Any applicable duties and taxes are specified in the checkout. In the event the product is returned duties and taxes will be refunded.
For customers located in Argentina, Colombia and Peru, your orders will be shipped DDU and you may be required to pay import duties and taxes when you receive the orders in your country. In the event, the order is returned, these charges will not be refundable. If your order is shipped DDU we will always send you an additional notification.