FAQ

How do I place an order?

1. Select a category (Women, Men, Sale) to explore.2. Once you have done so, choose your size under the dropdown menu of an item and click “Add to Cart”. You will see a number appear next to the shopping bag icon indicating the number of items you have in your cart.3. When you are ready to check out, click on the bag icon and you will be taken to a page with a summary of the items you wish to purchase. 4. Click on “Proceed to checkout”5. Enter your details and address and click “Pay now”.

Do I need an account to place an order?

I’ve forgotten my password - what should I do? 

What payment methods does Cettire accept? 

Which countries does Cettire ship to?

How long does delivery take and how can I track my item?

How much does shipping cost?

Is my package insured?

How do I return an item?

How long does it take to process my refund?

Are Cettire products new or pre-owned?

Are Cettire products authentic?

How do I subscribe to your newsletter? 

I can't find an item that I am looking for?